Terms and Condition

Order Method
If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information such as: name, email, shipping address and payments methods. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. When you submit your order form, you will receive a copy of what you submitted via email. This itself does not guarantee the reservation of the items you ordered. Availability of the items is only confirmed when we send you the invoice. Upon receiving the invoice, kindly check that all information in the invoice are correct and proceed to make payment. All orders are handled manually on a first come first served basis. Order forms are expected to be filled up with accurate and complete information to expedite the transaction. Information required on the order form are for payment and shipping purposes. Our transactions are conducted in black and white via email to avoid miscommunication or disputes.

Payment Options
Ballyhoo Projects accepts: PayPal and Maybank2u.
If all information on the invoice is confirmed to be accurate, payment is expected to be completed within 3 business days.
We reserve the right to void your order after 3 business days if we do not receive any response from you after sending our invoice over

Incorrect Billing Information
We reserve the right to hold or cancel any order for suspected fraud or incorrect billing information. Affected customers will be contacted by our Orders Department. We do our best to contact our customers as quickly as possible whenever there is a payment discrepancy. However, we cannot be responsible for delays or cancellations caused by lack of customer response.

Order Changes or Cancellations
It may be possible to cancel or change your order if you e-mail us IMMEDIATELY after placing your order with your full name and order information. If you have received a shipping confirmation, you may return the order for a refund (less shipping) after it arrives. Please refer to the instructions in the return section.

Combining Orders
In most cases, we are unable to combine shipping charges for orders that were placed separately. Please carefully review your order before you place it.

Please direct all order questions to the orders department by using our on-line contact form. Please leave a message, and we will get back to you as quickly as possible. We appreciate your patience during the busier times of the year.

Returns & Exchanges
We will accept all returns within 1 week. (from the day on which you receive your package). If you would like to exchange an item for a different size, please return it and place a new order for the correct size. Initial shipping costs are not refundable.
IMPORTANT: You need to return all of the packaging that came with the item (i.e. if the item came in a plastic bag and accessories or with a protective covering, you need to put it in that bag or box before sending it back to us). If it is missing packaging, you will be refunded less a 20% restocking fee. If you return an item in bad condition or without tags, we will return the item to you at your expense.

Shipping Time
We generally attend to orders within 24-48 hours on business days. Payments received after office hours, will typically ship from our facility within the next 3 business day.

DOMESTIC orders are usually shipped via POS Malaysia, which generally takes 2-7 days to arrive.  We reserve the right to ship via other methods such as Poslaju or Registered Post if we believe it will be a more secure method.  All methods of delivery require a signature upon delivery.   This is to prevent merchandise from being left in an unsecure location and stolen.

INTERNATIONAL orders are shipped via International Registered Post or International E-Parcel. Once an item has shipped, most orders arrive within 2 -3 weeks. If you are in a different country, please allow extra time, as your item will have to pass through customs. Time in transit varies by country and by carrier. All methods of delivery require a signature upon delivery.

Shipping Rates
Shipping rates are based on item weight and packaging. For any order, put the items you'd like in the order form and send to us. For International Orders: Select shipping method manually based on your complete item weight total. International rates are figured to the closest gram.

Customs Charges
For international customers, the Customs Bureau in your country may levy a duty on your package. We try to accurately value the cost of goods in your package and cannot be responsible for additional charges levied by your local Customs officials. Please do not ask us to undervalue your package-it is unethical and could jeopardize our ability to ship internationally.

Shipping Errors
If we make a mistake and sent you the wrong item, or if you received a damaged product, we apologize! We do our best to screen items before they are shipped. Please contact us at ballyhooprojects@gmail.com for further information.

Address Errors
Unfortunately, we cannot be responsible for packages that are mis-directed due to address information omitted or entered incorrectly by the customer. Please make sure you are including your entire shipping address (including your company name, street number and name, suite/apartment number, city, state/region, postal code and country). If it does not fit into the fields given, please type it out completely in the comments box. It is always a good idea to check with your local post carrier/office to make sure they are not holding the package for you. If your package is returned to us, we are happy to send it out again, but we will have to re-charge you for the postage. If a package is unclaimed and returned to sender, a refund for the item value of the order will be issued (less shipping costs).

Items Confirmed Delivered via Tracking or Delivery Confirmation
Ballyhoo Projects cannot be responsible for items once they have been confirmed as delivered. We recommend that you have your packages shipped to a secure location. If you live in an apartment building or dorm, please check with your apartment manager or R.A., as many times they have accepted packages. You may also want to check with your post office and postal carrier to make sure they are not holding your package.

Picking Up Orders or Visiting Our Facility
We are a warehouse, and we are not set up to accommodate retail sales.